Terms of Service
Last updated: 13 August 2026
By using Address Lens (addresslens.co.uk) you agree to these terms.
Who provides this service
Address Lens is operated by Milen Pavlov, a sole trader trading as Address Lens, based in the United Kingdom. Address Lens is not a limited company. You can contact us at support@addresslens.co.uk — see the Contact page for response times and self-service routes.
The service
Address Lens aggregates UK property, EPC and neighbourhood data from public sources to help you research addresses. Information is provided "as is" for general guidance and may contain inaccuracies; it is not a substitute for professional or legal advice and must not be the sole basis for a property decision.
Your account
You are responsible for activity under your account. Do not misuse the service, attempt to disrupt it, or scrape data in bulk. We may suspend accounts that breach these terms.
Prices, products and payment
Where enabled, Address Lens may offer one-off products, recurring plans, previews or trials. The billing page shows what is currently available, what it includes, and the price confirmed before checkout. An unavailable item cannot be purchased. Prices are shown in pounds sterling. Address Lens is not currently VAT-registered, so VAT is not added. Payments are processed by Stripe.
Where an offered one-off report uses a preflight check, it checks that the address and required source evidence are sufficient to produce it. If required evidence or a shared rankable dimension is missing, checkout stops before charge. A source being unavailable or incomplete may prevent a purchase; it is never treated as evidence of a "clean" result for the property.
Where subscriptions are offered, they renew automatically each billing period until you cancel, and are billed through Stripe on the terms shown at checkout. Where an offered plan includes a monthly allowance, rollover, add-on top-ups, a per-report member discount, or access for additional named team members, those details are shown before checkout. Any offered free trial is described at sign-up and does not automatically convert to a paid plan. Where an offered plan gives team members plan-provided access, they lose it when the owning subscription ends, unless they hold their own plan.
Cancellation, refunds and your right to cancel
One-off reports. Where offered, a report is generated and made available to you after payment succeeds. Where checkout asks for express consent to immediate supply of digital content, by giving that consent you acknowledge the relevant cancellation position explained at checkout. If payment succeeds but we cannot produce an accepted paid report, Address Lens requests a full refund to your original payment method — no charge without a deliverable. If you think an offered report was not delivered or was materially faulty, contact us and we will put it right, including a refund where appropriate.
Subscriptions. Where offered, you can cancel at any time; cancellation takes effect at the end of the current paid period, after which paid capabilities and any unused allowance end. Any statutory cancellation rights and the effect of requesting immediate access are explained at checkout for the relevant subscription.
Nothing in these terms affects your statutory rights under UK consumer law.
Connected assistants and paid investigations
Where enabled, you may connect an approved third-party assistant and grant specific delegated Address Lens permissions. You remain responsible for activity you authorize and should review the assistant's own terms and privacy information. You can revoke a connected assistant from your Address Lens account at any time. It must not scrape in bulk, share its token, infer internal identifiers, or use Address Lens beyond the permissions you granted.
An assistant may prepare a no-charge investigation offer, but cannot approve or purchase it for you. A paid investigation starts only after your explicit approval in Address Lens and only if the frozen offer remains eligible and funded. Cancellation, expiry, insufficient credit, changed price or entitlement, or missing required coverage prevents the start. The assistant must preserve source attribution, evidence granularity and limitations, and must not present postcode, street or area screening as property-level proof.
AI-assisted content
Core property evidence and the deterministic property briefing use recorded source data and fixed rules. Optional summaries, Property Expert answers, and comparable-query interpretation may include AI-assisted wording where the feature indicates it. Some reports or workflows may include AI-assisted wording where the feature indicates it. AI-assisted text can contain errors or omissions and must be checked against the cited evidence. It must not be relied on as professional, legal, valuation, lending, insurance or survey advice. See our Privacy Policy for how data is handled when you request it.
Buyer Property Expert explains supplied property evidence and provides general educational guidance. It is not an estate agent, surveyor, valuer, solicitor, mortgage adviser, lender, or insurer. Verify important facts with the original source or an appropriately qualified professional. Missing or unavailable data is not evidence that an issue is absent.
It does not provide a valuation, a recommendation to buy or avoid a property, a legal conclusion, mortgage suitability advice, an insurance conclusion, or a survey conclusion. Its answers may contain errors or omissions and must not be the sole basis for a property, legal, finance, insurance or survey decision.
Your saved data and reports
Reports you generate are frozen, dated snapshots. A completed report remains available in your account for 90 days. A public share link you create expires after 30 days, or when the report expires if that is sooner, and you can revoke it earlier at any time. Comparable searches, properties and Property Expert conversations you save stay in your account until you delete them or close your account, subject to the separate processing boundary in our Privacy Policy. You can delete this data at any time — see Data deletion.
Data sources
Property, EPC, environment, planning and neighbourhood data is sourced from public-sector datasets and used under provider licences. See Data sources and licences for attribution statements.
Important limitations
Address Lens is a screening and research service. It is not a building survey, structural inspection, legal report, mortgage valuation or market valuation, and it does not replace professional advice or source-document checks. Public datasets vary by area, precision and update date; missing or unavailable data must not be read as confirmation that no issue exists.
Limitation of liability
Nothing in these terms excludes or limits our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot be excluded or limited under UK law, and nothing in this section affects your statutory rights as a consumer.
Subject to that, our total liability to you arising out of or in connection with the service — whether in contract, tort (including negligence) or otherwise — is limited, for any one-off report, to the price you paid for that report, and in aggregate to the greater of £100 and the total fees you paid to Address Lens in the 12 months before the event giving rise to the claim. We are not liable for losses that were not reasonably foreseeable when you used the service, or for business losses where you use the service as a consumer. Remember that the service is a screening and research tool — the "Important limitations" section above explains what it is not.
Governing law
These terms are governed by the law of England and Wales, and disputes may be brought in the courts of England and Wales. If you live in Scotland or Northern Ireland, you may also bring proceedings there, and you keep the benefit of any mandatory consumer protections of the law where you live.
Privacy
Our handling of personal data is described in the Privacy Policy.
Changes
We may update these terms. We will give reasonable notice of material changes where practical and will state when revised terms take effect. Changes do not remove rights that already apply under law.