Frequently asked questions

Only when the server preflight says the selected report has enough required evidence. If coverage or source data is insufficient, the buy button stays unavailable and you are not charged. Missing data is not presented as a clean result.

After verified payment we try to create the frozen report. If fulfilment cannot complete, Address Lens requests a full refund to the original payment method. Stripe remains the payment and refund record.

A completed buyer report remains available in your account for 90 days. A public share link lasts up to 30 days, is always capped by the report expiry, and can be revoked sooner.

No. It is an evidence-led screening tool, not a building survey, structural inspection, legal report, mortgage valuation or market valuation. Check primary sources and use qualified professionals for decisions that require them.

The billing page shows the products and plans currently available for your account, what each includes, and the price confirmed before checkout. An unavailable item cannot be purchased.

No VAT added: Address Lens is not currently VAT-registered, so VAT is not added to a displayed checkout price.

Where a plan, allowance, rollover, add-on or trial is available, its current limits and duration are shown on the billing page before you start it. A trial does not become paid unless the checkout or sign-up flow explicitly says so.

Where a team plan is available, the billing page shows its current seat limit and owner controls. Each invited person uses their own login; access supplied by the team plan ends when they are removed or the owning plan ends.

Where paid access is active, it normally continues to the end of the current paid period. After that, paid capabilities and unused subscription allowance end. Where a team plan is available, access supplied by it ends when the owning plan ends unless the person separately holds their own plan.

Renter's Check needs a usable EPC-derived modelled annual energy cost before checkout. Supporting evidence is conditional on what is available, and the result is not an all-in bill: council tax, services and household use remain separate.

Shortlist Compare needs a shared rankable dimension across the homes you selected. If the preflight cannot find one, preflight stops checkout and there is no charge; missing evidence is not scored as zero.

No. Investigation can include an optional AI-assisted enhancement when it is available, alongside the frozen evidence and deterministic screening. It is not guaranteed and is not legal, survey or buying advice.

No. A compliant MEES screen may have no measures or cost range. Where EPC condition signals support them, measures and ranges are indicative screening, not quotations or legal advice.

No. The Offer & Negotiation Pack is a separate follow-on after an eligible completed Investigation: two separate purchases: £12.99 + £14.99 = £27.98. The second checkout is only available when the source Investigation passes its evidence checks.

Reports draw on official public sources: HM Land Registry price paid data for sold house prices, the government EPC register for energy ratings, Environment Agency flood risk data, planning records, Police.uk street-level crime data and Office for National Statistics area data. Every card shows the source behind it, and the main sources and attribution statements are on the data sources page.

Current law requires a minimum EPC E to let a home in England and Wales. In January 2026 the government announced that rented homes would need the equivalent of EPC C from 1 October 2030, as part of its wider Warm Homes Plan. That deadline remains subject to Parliamentary approval — the EPC C by 2030 guide covers the detail.

Under the government’s announced 2030 policy, landlords would spend up to £10,000 per property on energy-efficiency improvements; if the property still fell short, a ten-year exemption could be registered on the PRS Exemptions Register. Qualifying spend from 1 October 2025 would count towards the cap. This remains announced policy, not law.

Grandfathering is the announced transitional protection for early movers: a property that achieves a C on a current-style EPC before 1 October 2029 would be treated as compliant with the 2030 standard until that certificate expires. It remains subject to Parliamentary approval.